1. Cancelling Your Subscription
You can cancel at any time from Billing in your dashboard — one button, no phone call, no retention interview, no email required. We do not hide the control and we do not add steps to discourage you.
Cancellation stops the next renewal. Your plan stays fully active until the end of the billing period you have already paid for, and your data remains available for that whole period.
2. Refunds
- Partial periods are not refunded. If you cancel mid-cycle, you keep access until the cycle ends; we do not issue a pro-rata credit for the unused days.
- Downgrades take effect at the next renewal and are not refunded retroactively for the current period.
- Unused months on an open account are not refunded. If you stopped using the product but left the subscription running, we cannot credit that back.
This is the standard commercial policy for business customers, and it is the same policy stated in our Terms of Service. It does not override the statutory rights described in section 3 below, which take precedence where they apply.
3. Statutory Withdrawal Right (Consumers)
If you purchase as a consumer — that is, outside your trade, business or profession — EU Directive 2011/83/EU and Romanian OUG 34/2014 give you 14 days to withdraw from a distance contract without giving any reason and without penalty.
Because BotWright is a digital service that starts immediately, at checkout you expressly request that we begin supplying it during the withdrawal period and acknowledge that you therefore lose the right of withdrawal once the service has been fully supplied. If you withdraw while supply is still in progress, you owe only an amount proportionate to what was supplied before you told us — the rest is refunded within 14 days, using the same payment method you used originally.
Most of our customers buy as a business (VAT ID supplied at checkout), and this section does not apply to them. Where it does apply, it wins over section 2.
4. Message Top-Ups
Top-up packs are one-time purchases of additional message volume. They are credited immediately and expire 30 days after purchase. Because the volume is made available in full at the moment of payment, top-ups are not refundable once credited — except under section 3 or section 5.
5. If the Service Fails
The policy above covers you changing your mind. It does not cover us failing to deliver. If the platform is unavailable for an extended period, if you were charged twice, or if you were charged after a valid cancellation, contact us and we will refund the affected amount. Billing mistakes on our side are our cost, not yours.
6. How to Request a Refund
Email support@botwright.io from the address on the account, with the invoice number or the last four digits of the card used. We answer within 5 business days and, where a refund is due, issue it within 14 days to the original payment method.
Bucharest, Romania
Email: contact@botwright.io
Privacy & data requests: privacy@botwright.io
Consumer dispute resolution: ANPC — SAL · ANPC — SOL